At Pottery Jordiiy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a return and exchange policy as outlined below:

1. Returns and Exchanges

If you are not satisfied with your purchase, you may return the item within 30 days of receiving it. The item must be unused, in its original condition, and in the original packaging. Once we receive the returned item, we will process your refund or exchange.

2. Non-Refundable Items

Customized or personalized items are non-refundable unless they are damaged or defective upon arrival. Please ensure that the item is carefully inspected before placing your order.

3. Process for Returns

To initiate a return, please contact our customer service team with your order details. We will provide you with return instructions and, if applicable, a return shipping label. The customer is responsible for the return shipping costs unless the item is defective or damaged.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund and cover the return shipping costs.

5. Refunds

Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days. Shipping fees are non-refundable unless the return is due to a mistake on our part.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to product availability, and any difference in price will be refunded or charged accordingly.

7. Shipping Costs

Shipping fees for returns or exchanges are the responsibility of the customer unless the return is due to an error on our part.